1. Why we don’t offer refunds
Bolo is a digital service. The moment a parent pays, the child gets immediate access to AI tutor sessions, curriculum content, and progress tracking. Because content is consumed instantly and cannot be “returned” the way a physical product can, we follow a no-refund policy — and we keep prices low to compensate.
The 15-day trial at AED 49 exists for exactly this reason. It is designed to let any parent try Bolo end-to-end with their child before considering the AED 999 full course.
2. What this means in practice
- AED 49 trial: Non-refundable. Access starts immediately and lasts 15 days from the date of purchase.
- AED 999 full course: Non-refundable. Access begins immediately on payment.
- Partial refunds, pro-rated refunds, and unused-time refunds are not offered.
3. Cancellation
Bolo is a one-time paymentservice. We do not run subscriptions and we do not auto-renew or auto-charge your card. There is nothing to “cancel” — your access simply ends at the end of the trial (or at the end of the course validity, where applicable), and you will not be billed again.
If you ever want to close the account and have us delete your child’s data, email us — see Section 6.
4. Exceptions we may consider
In rare situations we may, at our sole discretion, consider a refund:
- Duplicate payment: if you were accidentally charged twice for the same product, write to us within 7 days with the transaction IDs and we will refund the duplicate.
- Failed delivery: if your payment was successful but you were never granted access to the service due to a technical fault on our side, and we are unable to fix it within 7 days, we will refund.
- Unauthorised payment: if you can demonstrate the payment was made without your authorisation (e.g. through a chargeback investigation), we will cooperate with your bank or our payment provider.
Approved exceptional refunds are processed back to the original payment method within 7 to 10 working days.
5. Chargebacks
If you raise a chargeback through your bank or card issuer for a valid Bolo transaction, we will share transaction records, IP logs, and session activity with our payment provider and your bank to contest the dispute. Fraudulent chargebacks may result in permanent account suspension.
6. How to contact us about a payment issue
For any billing question, write to us with your registered email, transaction ID, and a description of the issue:
7. Updates to this policy
We may revise this policy from time to time. The “Last updated” date at the top reflects the most recent version. The policy in effect on the date of your purchase governs that purchase.